Emergency Program Manager - Raqqa Response

Location: North East Syria

Line Management: Field coordinator for North-East Syria

Duration of the mission: 12 months

People in Need’s programs for war-affected Syrian population focus mainly on livelihood/food security, rural rehabilitation and emergency education. PIN operates several programs in North-Eastern Syria (Raqqa and Hasaka province) with its offices and field staff in Syria. Cross-border operations are managed from Northern Iraq.

In the recent days, the Syrian Defense Forces (SDF) closed in on the city. As a result, the humanitarian situation continued to deteriorate inside Ar-Raqqa city where an estimated 50,000-100,000 people remain. Since the offensive began, heavy clashes, increased shelling, and intensified airstrikes resulted in significant civilian casualties and injuries as thousands of people fled Ar-Raqqa city. Access to basic services is severely hampered by damaged infrastructures, blocked routes, resulting in a lack of diesel and therefore of electricity, limited access to drinking water, high risk of water borne disease. Medical services inside the city are severely curtailed, as only nine doctors reportedly remain inside the city. There are further reports of fuel and food commodities becoming scarce. Most bakeries went out of service as they lacked flour and diesel.

Due to ongoing Raqqa’s offensive, PIN started distribution of humanitarian aid in the area. Currently, Mambij is used as the base for PIN’s operation (in future the office in Tabqa will be opened).

Main responsibilities:

Program development:

  • Explore possibilities for provision of humanitarian assistance in areas where there are needs and access is ensured
  • Designing and conducting assessment to clearly identify a needs
  • Propose adequate and most viable and effective implementation modality based on the findings of need assessment
  • Actively contribute to development of the new proposals

Program implementation:

  • Implementing emergency response program via different modalities (in-kind distribution, cash grant distribution, voucher program)
  • Managing emergency response teams in Manbij and Raqqa
  • Managing budgets, ensure the spending is in line with forecasted costs and in line with eligibility criteria
  • Following targeting process developed on the mission, suggestion appropriate changes and modifications if viable
  • Conducting monitoring in the field to ensure control over humanitarian assistance and to prevent aid diversion or fraud


  • To organize and manage the emergency response team (operational and support) in order to ensure quality and timely programs implementation
  • To define with the coordination team the proposed programmatic strategy and to increase PIN’s capacity to deliver its program(s) according to the strategy
  • To recruit and manage the national team
  • Build to capacity of the team through on job training and specific training sessions (in cooperation with Field coordinator)
  • Management of risks (particularly related to implementation)
  • Closely coordinate with support functions (finance department and logistics department)
  • Ensures, there is a sufficient response capacity within the team (structure and know-how)
  • Follow up the teams according to the missions’ Standard Operating Procedures


  • Closely coordinates with PIN security manager and Field coordinator
  • Closely follows Security Framework, Standard Operational Procedures and contingency plans and introduce it to local counterparts (if relevant)


  • Liaison with local authorities, maintaining relations with all relevant body of de facto state authorities
  • Coordinates with other humanitarian actors 

We require

Main requirements:

  • High motivation to provide humanitarian assistance
  • Three years’ relevant programme and management experience in emergency context
  • Familiarity with the humanitarian context of Syria
  • Experience and knowledge of the rules of at least two out of the three following donors ECHO, OFDA, DFID required
  • Proven project development skills
  • Ability to quickly adapt and get oriented in new environment
  • Ability do make strategic decisions even in stressful context, under time pressure
  • Openness to cultural differences and ability to adjust the managerial style while working with people coming from different cultural background
  • Experience in remote management is a strong advantage
  • Fluent English both spoken and written (Arabic and/or Kurdish is an advantage)

We offer

PIN offers:

  • Possibility to work in a well-established and locally recognized NGO
  • Start-up monthly salary (before taxation, including per diem) app. 2500 - 2700 EUR
  • Reimbursement of travel expenses with travel to the country of residence once per every 6 months of work
  • Reimbursement of costs of visas and vaccinations
  • Medical helpdesk and psychological consultation available on line
  • Travel medical insurance
  • Accommodation in PIN guesthouse on PIN expenses
  • 25 days of paid leave per year
  • R&R policy: additional 15 days of paid leave per year and travel allowance