Head of Systems and Operations in Balkans

Position: Head of Systems and Operations for Western Balkan countries (Bosnia and Herzegovina, Serbia, Kosovo, Northern Macedonia)

Starting date: ASAP, 12 months with possibility of extension

Country Programme: Western Balkan Countries

Base: Belgrade, Serbia

Line Manager: Regional Representative

About the Western Balkans Programme of People in Need:

People in Need started working in former Yugoslavia in the early 1990s to deliver humanitarian aid and has remained in the region since to support the region’s social and economic reconstruction and development. Since the late 2000s, PIN has been working with local organizations to promote social inclusion and good governance at the local level. More information is available on PIN’s website, www.peopleinneed.cz.

About the role:

In close collaboration with the RegionalRepresentative, the Head of Systems and Operations (HoSO) prime objective is to promote optimal and accountable usage of resources. Head of Systems and Operations is a member of Senior management team (SMT). The HoSO is coordinating support services and systems to ensure supervision of the regional country programmes so that PIN’s operations are characterized by quality, consistency, proper time management, best prioritization of issues and compliance in lines with PIN’s country, regional and global strategic priorities, guidelines and requirements.

The position is intended to focus on ensuring compliance with both internal and external rules and policies, improving existing structures and ensuring that policies and rules are applied and followed.

The HoSO is expected to have senior level management experience and a demonstrable successful track record of organizational development and resource mobilization, be able to conceptualize and articulate PIN’s vision, and have strong verbal and written communication skills required to translate the vision into action.

The post holder will ensure that the organization has the required and effective management structure, resources and technical capacity to manage and implement PIN’s programmes in Western Balkans country.

Duties and Responsibilities:

• Together with the other members of the mission management, the position is responsible for the resource management of the mission, concretely:
• Managing the Western Balkans Programme’s HR as well as provision of technical support and supervision of the logistics & procurement department and Finance department
• Ensure that PIN internal systems and procedures as well as country policies are introduced and adhered to, briefing and training all relevant staff as required;
• Ensure controls, risk mitigation and compliance procedures are in place and that PIN’s anti-fraud and corruption policies are implemented and adhered to;
• Coordinate external and internal audits, serve as major focal point for planning and conducting audits
• Responsible to ensure that recommendations for improvements (e.g. from internal as well as external audits) are implemented in a timely manner;
• Provide line management and technical guidance to all support departments and functions, and set up effective internal coordination among support departments and communication within as well as with the other departments of the regional programmes;
• In cooperation with Regional Representative, manage risks and coordinate risk mitigation measures.

Suitable candidates for this position should possess:

• Minimum 3 years of relevant experience at a similar level of responsibilities
• Strong people management and leadership skills; including with remote management
• Advanced qualification and significant proven experience leading two or more from the focused functions;
• Experience in negotiating and advocating with government authorities and donors;
• Experience of risk management including fraud mitigation and investigation;
• Experience in organizational development and implementation of policies regarding staff, code of conduct, anti-corruption measures and transparent management;
• Experience of working within a humanitarian and/or development organization, including in developing and delivering systems which are compliant to Europe Aid, CSSF, NED and UN procedures, is preferred;
• Working experience in the Balkan Region is preferred
• Excellent communication skills, including fluent spoken and written English;
• Strong coordination, organizational, critical analysis and problem-solving skills.
• Working experience with an accounting and economic software would be an asset

People in Need offers:

• Working environment in a well-established and growing humanitarian organization;
• Salary and benefits according to PIN salary scale and HR policies,
• 25 days of paid leave annually;
• Reimbursement of travel expenses with travel to the country of residence once per every 6 months of completed work (in case of an expatriate), plus regional travel benefits according to PIN’s policy;
• Reimbursement of costs of visas and vaccinations; assistance with visa application procedure;
• Accommodation Allowance
• Free medical helpdesk and psychological consultation available online; travel health insurance.
• E-learning courses, webinars, training possibilities

How to Apply:

Are you interested in this position? Send us your CV (no longer than 4 pages) and short cover letter via this link. Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.

People in Need staff are expected to perform job duties and responsibilities in accordance with People in Need Code of conduct and key policies (available at: www.peopleinneed.cz/policies).