Deputy Country Director for Programme Quality, Ukraine

Deputy Country Director for Programme Quality, Ukraine

Country Programme: Ukraine

Base: Kyiv

Line Manager: Country Director

About the Ukrainian Programme of People in Need:

PIN has been working in Ukraine since 2014, providing emergency relief and early recovery support to conflict-affected communities in Government Controlled Areas (GCA) and Non-government control areas (NGCA). Due to the escalation of the war and in 2022, programmes for war-affected communities focus mainly on WASH, Shelter, Protection, including recovery, among other pressing needs. PIN’s contribution to the Ukrainian humanitarian response is amongst the largest, with an annual turnover of close to $100 million, engaging full-time staff members across Ukraine.

About the role:

The Deputy Country Director for Programme Quality (DCDPQ) supervises the quality of entire programme portfolio and is responsible for defining programmatic quality strategies and planning, including formulation of new proposals and continuous quality improvement of programmatic work. Together with the Country Director, Programme Implementation Director, the DCDPQ represents PIN to donors and partners, ensuring that PIN is recognized for its field experience and models of action. 

Internal relations:

The DCDPQ reports directly to the Country Director who provides direction and general supervision. The DCPQ serves as the line manager for Head of Grants and Reporting, Head of MEAL, Technical Leads (WASH, Shelter/NFI, Protection, Partnership, Education, Emergency Preparedness and Response), Resilience and Recovery Director, and works closely with Programme Implementation Director, Deputy Country Director for Systems and Operations, Head of Communication and Advocacy, Regional Director and Deputy Regional Director, as well as other departments of the Country Programme and HQ.

External relations:

In coordination with the CD, the DCDPQ attends meetings with donors, government partners, international organisations, local and national partners, regional and local authorities, and represents PIN at different coordination fora, etc.

Specific duties and responsibilities:

Strategic planning and Senior Management:

  • Support the Country Director in the management of the Country Programme, and participate in senior management meetings and strategic decision making;
  • Lead the programme quality management and coordination, and revisions of the Country Strategy;
  • Ensure that the overall programme quality is designed, managed and implemented in conformity to CP strategy, People in Need’s policies, Relief and Development Department (RDD) strategy and guidelines and appropriate to programme needs;
  • Support the development of an organizational culture that reflects PIN’s values, promotes accountability, safeguarding, and high performance. Encourage a team culture of learning, creativity and innovation, and frees up people to deliver outstanding.

Portfolio management:

  • Ensure effective quality management of PIN’s programme through line management of the Grants & Reporting, MEAL, Technical leads, oversight of key processes and indicators, and reporting (internal and external);
  • Ensure that projects meet high quality standards in terms of design, implementation and MEAL through supporting proper Project Cycle Management;
  • Ensure humanitarian principles, Conflict Sensitivity, Gender, Protection and other cross-cutting themes as relevant are mainstreamed, safeguarding integrated, and the programme strategic plans are followed;
  • Ensure timely access to HQ Knowledge and Learning Department Advisors’ support and involve new expertise as required to support projects’ implementation;
  • Ensure that the Grants and Reporting Department maintains an adequate system and good practices for tracking grant management performance, for donor liaison, and for contributions to audits; all with due respect of compliance requirements, high quality programmatic standards, and data protection requirements;
  • Validate timely and high-quality reporting to donors and HQ;
  • Ensure that the MEAL Department maintains an adequate monitoring, evaluation, accountability and learning system and good practices to measure achievement and progress towards programme goals and to validate Lessons Learned of projects; all with due respect of high-quality programmatic standards, and data protection requirements;
  • Ensure that the Recovery and Resilience Unit leads the development and execution of the resilience and recovery programme in line with Country Programme Strategy.

Programme Development:

  • Initiate or contribute to new partnership development through strategic guidance and oversight of the process of partnership development, with due guidance on INGO approaches to supporting local civil society as well as humanitarian principles;
  • Oversee the overall funding processes to develop the programme portfolio in line with Country Programme strategy. This includes providing strategic guidance and inputs for developing funding strategies in line with the programme goals; review and update programme strategies as necessary; and support with drafting of concept notes for proactive, unsolicited applications to donors;
  • Through the supervision of the Head of Grants and Reporting, ensure the principled and streamlined process of proposal development, through early identification of funding opportunities, transparent Go-No Go decision-making with management team, proposal development coordination; documentation and lessons learned of proposal development processes;
  • Within the framework of the proposal development process coordinated by the Head of Grants and Reporting, actively contribute strategic guidance and content into new proposals, collaboratively working with the Programme Implementation Director, Area Managers, Recovery and Resilience Director, Consortia Managers/Heads, Technical Advisors, MEAL, other relevant departments, and partners, with due guidance on Conflict Sensitivity, Gender and Protection mainstreaming (and other cross-cutting issues as appropriate).

Learning and information sharing:

  • Contribute to sharing of experiences, lessons learned, and good practice across sites and from other PIN country programs and promotion of learning from relevant best practices internally and externally;
  • Contribute to information flows to and from field sites, including updates into and from Cluster, Coordination and other relevant meetings;
  • Ensure that all official program documentation is properly stored and available for the future.
  • Ensure a smooth coordination and communication among the program staff and between the program and support staff;
  • Ensure a collaborative work between the different program’s units.

 Team management:

  • In cooperation with the CD, PID and Senior Management Team as appropriate, ensure the sound development of the Programme Quality Department structure and staffing in view of the programme strategy and portfolio development, including both maintaining capacity as appropriate for the response;
  • Directly manage a diversified pool of national and international staff; ensure solid performance management and recommendations for capacity building;
  • Lead the recruitment of key programme quality staff as line manager, and validate other recruitments of programme staff with due respect of high quality standards and fair and unbiased procedures;
  • Ensure team collaborative work and exchange of experience across the Programme structure; directly facilitate team work among line-managed staff and units, and recommend and ensure that team work and integrated approaches are streamlined in different levels and with other units.

Representation, communications & networking:

  • Support the CD to ensure that PIN is well represented and visible in the donor community, among key stakeholders and partners, and within coordination fora, delegating as appropriate to other programme staff;
  • Help establish, maintain, and improve active and regular working relationships with local authorities, donors, partner agencies including major institutional donors, local and international NGO, and other actors of the local civil society;
  • In cooperation with and support to Communication and Advocacy team, engage in advocacy and policy dialogues where appropriate, ensuring PIN represents the needs of local communities and based on its field experience in order to campaign for needed system change and donor commitments;


  • Minimum of 4 - 5 years of experience in managing/coordinating humanitarian projects;
  • Bachelor’s degree in a field relevant to humanitarian or development management, a related postgraduate qualification preferred;
  • Experience in coordinating projects with multiple stakeholders or working within the humanitarian coordination system;
  • Proven relationship and partnership management capacity, and experience working and communicating across organizations;
  • Have proven capacity with strategic planning; developing programmatic, MEAL, technical and organizational strategies; responsibility for key program quality processes, donor engagement, proposal development;
  • Leadership skills to represent PIN values;
  • Flexibility;
  • Quality oriented;
  • Familiarity with NGO working environments and standard procedures;
  • Advocacy/policy experience a plus;
  • Experience in a conflict/post-conflict environment a plus;
  • Fluent in English; Ukrainian is a plus;
  • Strong oral and written communication skills.

PIN offers:

  • Working environment in a well-established and continuously growing humanitarian organization in a challenging context;
  • Salary and benefits according to PIN salary scale and HR policies; expected salary 3500-3700 EUR/month super gross - based on experience
  • Monthly subsistence allowance 1350 EUR;
  • Hardship 400 Eur
  • Accommodation/housing allowance;
  • 25 days of holiday per year
  • R&R policy;
  • Travel health insurance;
  • Reimbursement of travel expenses with travel to the country of residence once every 6 months of work;
  • Reimbursement of costs of visas and vaccinations; assistance with the visa application procedure;
  • Reimbursement of the medical check-up before and after the deployment;
  • Free 24/7 medical helpdesk and psychological consultation available online;
  • Free access to e-learning sites, global PIN’s Induction Training, Knowledge and Learning department onboarding, and individually tailored capacity-building opportunities; incl. HEAT training.

Security situation in Ukraine

Humanitarian workers continue to operate throughout Ukraine, although the front line areas are being shelled almost constantly, and main cities are being targeted with missiles and UAVs quite regularly. PIN security SOPs require PIN staff to proceed to shelter should the risk level be assessed by the Security Department as the highest (launch of missiles or drones) and remain there until the air raid siren is cancelled, which cumulatively can be several times a week, occasionally for several hours at a time (although shorter periods are as well occurring). While air strikes that were targeting energy infrastructure have finished after winter, they have succeeded in reaching their goals and are likely to resume in late autumn/winter. At the moment military and civilian objects are being targeted, including the west of Ukraine. While Kyiv enjoys relatively strong air defence systems that are intercepting most of the missiles and UAVs, other regions are covered much less significantly which results in bigger damage. Outside of the areas in the vicinity to the contact line, services such as medical care, shops, public transportation as well as restaurants or leisure facilities remain operational.

How to apply:

If you are interested in this position, send us your CV and short cover letter via our application form.

Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled. 

People in Need is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct and is committed to promoting the welfare of children and adults with whom People in Need involves. People in Need expects all staff to perform job duties and responsibilities in accordance with People in Need code of conduct and key policies (available at: People in Need Staff will undertake the appropriate level of training.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.

We are committed to ensuring diversity and gender equality within our organization and encourage applicants from diverse backgrounds to apply.